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SHIPPING & RETURNS

SHIPPING:
All orders are shipped from Australia within 48 hours of order.
TRACKING:
You can track your shipment here : https://auspost.com.au/mypost/track/#/search
All parcels are traceable via the tracking number you will receive in an email upon confirmation of payment.
 
RETURNS & EXCHANGES:
Henesii will happily process a store credit, exchange or refund for any full priced online purchases - this excludes earrings due to sanitary reasons. 

Items must be returned within 14 days of receiving your order in their original packaging with receipt or proof of purchase.

To organise a Return with us please email us at: hello@henesii.com

Sale items or items purchased during a discount period are not eligible for refunds, only for store credits.

 

FAULTY ITEMS:

If you believe your item is faulty please email photos to: hello@henesii.com

Henesii offers a warranty period within the first 6 months of purchase. Henesii will happily send you a replacement item or repair your item if deemed faulty. 

Please note that we do not cover general wear and tear of your item.

 

CUSTOM & CLEARANCE CHARGES:
Henesii is not responsible for any custom or clearance charges that you may incur.  We are unable to process a refund for your order if you refuse payment of any incurred customs fees. If your parcel is returned to us due to a non-payment of custom or clearance fees and you request the order to be re-shipped, Henesii will charge you postage.